North Bellmore Public Schools is Calling...
Did You Miss the Call?
To listen to any of the messages sent to your number
Dear Parents and Guardians,
The District currently uses the Connect-ED® service, our school-to-parent communication system, that allow us to send important messages to you by telephone and/or email. With this system, we can record, schedule and send a personalized voice message to all parents and staff with one recorded phone call. Within minutes, the system enables us to reach thousands of our staff and parents’ telephones ensuring they all receive the same message quickly.
The system enables us to deliver important school information in a timely manner. Connect-ED supports the district’s ability to reach you immediately in the event of an emergency. During an emergency call, all phone numbers we have on record for your child will receive the same recorded message. Emergency calls include all home, work and cell numbers that have been entered in our student management system, eSchoolData. This message service provides a safer learning environment and enhances our emergency preparedness within our educational community.
The Connect-ED system will not replace current modes of school communication. Principals are still accessible for live visits and the District and buildings will continue to send home informational flyers and newsletters when appropriate, and post items on the District’s Web site.
The District is also using the Connect-ED system as part of a "going green" initiative to save taxpayer dollars. As part of this effort, informational messages or announcements are sent via voice and/or email in lieu of sending home flyers. The informational messages that are sent via voice will be delivered only to the primary phone number that you have listed in your child’s records. You can be assured that we will be very judicious in how we use the system. If the message is print oriented, then it will be sent via email, with an attachment if necessary.
We hope that you agree that the the Connect-ED system reinforces North Bellmore district’s commitment to remain personally connected to parents. We hope to continue to support and enhance the home-school connection wherever possible in order to build and sustain an educational community dedicated to achieving our district’s mission.
If you have not received a phone call or email through the Connect-ED system, or think you may have received a message in error, please contact us at 516-992-3041.
As always, thank you for your support and cooperation.
For more information on Connect-ED, Click Here
Important Call Delivery Notes
Please help us by ensuring that we have your current contact information. This includes up to two home, cellular and work telephone numbers and four preferred email addresses. If any of these change during the school year please contact your school building’s main office.
Please be aware that the Connect-ED service cannot dial an extension, so work numbers with extensions cannot be called.
When a call comes from the school, your caller ID system will display the district name or phone number (992-3000). However, this can also depend on the phone company carrier, or what you have entered into your personal phone contact list; for instance, if you entered a school name for 992-3000, that is what will appear on your caller ID.
When listening to a message, please be aware that background noise will cause the system to “stop and start.” It is calibrated very delicately to determine whether a person or an answering machine has picked up the phone, and background noise may affect the delivery. If possible, move to a quiet area, or press the “mute” button on your phone.
If you missed any part of the message, please stay on the line and press “*” (star) to hear the message again.
In the event that your telephone line is busy at the time of the call, the system is programmed to call two additional times, usually within an hour of the call start time.
If there is no answer, the system will re-try that number several times. If after repeated attempts the message is still not delivered, the system will cease its delivery attempts.
If you think you missed a call, dial 1-877-REPLAY-1 to listen to any of the messages sent to your number.
Your answering machine message should be fluid without silent breaks or pauses. This will enable the system to determine the proper time to start the message.
Please be assured that all personal information will be maintained in the strictest confidence.
F A Q 's About Messages
Q. I received the message but my answering machine cut it off. Or, there was no message on my answering machine. Why?
A. The system attempts to detect what type of response it is receiving on the other end of the line. In most cases, the system accurately detects an answering machine and the message plays correctly. In rare instances, the system incorrectly detects a live person and starts to deliver the message prior to the start of the recording. The result is that you will have missed the beginning, or possibly the entire message if it was very short.
Q. I received the message on my cell phone but it kept looping/repeating. Or, I didn't hear anything. Why?
A. The system does its best to detect whether it has reached a live person or an answering machine. The system waits for a quiet pause before starting the message. If there is a lot of background noise the system will stay in a holding pattern, stopping and starting the message continuously. The result will be that you don’t hear any message or that you hear a garbled message. Every time the system attempts to play the message, the background sounds interfere with the fluid playback of the message. If possible, move to a quiet area, or press the “mute” button on your phone.